Repair Service

To request a repair, items must be brought to the warehouse during opening hours. Customer contact details are recorded and a repair reference number is issued. The item is then transferred to the repair department. Customers may contact the store after approximately one week to check repair status and arrange collection.

Repair times depend on part availability. Typical turnaround is between 7 and 14 days.

Pricing is based on a fixed rate structure. All repairs are carried out as a full service. Individual parts are not sold separately.

Repair Rates

• Base rate: €23

• Combination lock reset: + €7

• Zip runner: + €4

• Stopper: + €4

• Top or side handle: + €7

• Combination lock: + €6

• Trolley handle: + €8

• Wheel: + €15

• Stitching: + €8

• Trolley system: + €15

Please note that we do not sell parts. You will have to use our full repairs service if you need a component.