Repair Service
We provide a complete repair service for your luggage.
To get your luggage repaired, visit our warehouse (opening hours). Our friendly staff will collect your contact details and give you a repair note with a unique reference number. We'll move your item to our specialized repair department with this note. Call us after a week to check the repair status and arrange a pickup time.
We know cost matters, so we have transparent pricing. Repairs start at €23, with extra fees for specific services like lock resets (€2) or wheel replacements (€15). We aim to offer quick and reliable repair solutions for our valued customers. Repair times may vary based on part availability, but we usually target 7 to 14 days.
Repair Rates:
Base rate: €23
- Combination lock reset: + €2
- Zip runner: + €2
- Stopper: + €4
- Top or Side Handle: + €4
- Combination lock: + €6
- Trolley handle: + €6
- Wheel: + €15
- Stitching: + €8
- Trolley system: + €10
Under no circumstances do we offer parts for sale. If you require a component, you must utilize our complete service.